Shipping & Refunds

Shipping

We currently deliver Zubdi across selected locations in the UAE.

Orders are delivered in temperature-controlled or suitable conditions where required to help maintain product quality during transit.

Delivery charges and estimated delivery times are displayed at checkout and may vary depending on your location.

Please ensure someone is available to receive your order at the delivery address provided.

Once an order has been dispatched, changes to the delivery address may not always be possible.

Damaged, Incorrect or Missing Orders

We take care to ensure every order reaches you in the best possible condition. If your order arrives damaged, incorrect, or with an item missing, please contact us within 24 hours of delivery.

Please include your order number and clear photographs of the product and packaging so our team can assist you.

Refunds

Because Zubdi products are perishable food items, we generally do not accept returns or refunds due to a change of mind.

If your product arrives damaged, spoiled, incorrect, or otherwise does not meet our quality standards, we will review the issue and, where appropriate, offer a replacement or refund.

Refunds, where approved, will be processed to the original payment method. Processing times may vary depending on your payment provider.

For any questions regarding an order, please contact us at hello@zubdi.ae.